Sunrise Modem Troubleshooting

Quick, step-by-step guides for the most common modem issues. Find your problem, follow the steps, get the customer back online.

WiFi Keeps Disconnecting — Intermittent Connection Drops

Troubleshooting guide for when a Sunrise customer reports that WiFi keeps dropping or devices disconnect randomly.

Apr 3, 2026
Testing the bloggin

A test blog post.

Apr 3, 2026
Slow Internet Speed — Not Getting Advertised Speeds

How to diagnose and fix slow internet speed on Sunrise connections when customers complain about not reaching their plan speeds.

Apr 2, 2026
No Internet Connection — Modem Online Light is Off

Step-by-step guide to fix a Sunrise modem that shows no internet connection when the Online/Internet LED is off or red.

Apr 1, 2026
Cannot Access Modem Admin Panel (192.168.1.1)

How to help customers access the Sunrise modem admin interface when 192.168.1.1 does not load in the browser.

Mar 30, 2026